> ## Documentation Index
> Fetch the complete documentation index at: https://docs.so-me.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Ouvrez et gérez des tickets du service d'assistance depuis le terminal

Les commandes de support encapsulent l'API `/v1/support/*`. Depuis le terminal, vous pouvez lister vos tickets de
support, ouvrir un nouveau ticket, récupérer les détails d'un ticket et lire ou publier des messages dans le
fil d'un ticket.

> [!NOTE]
>
> Toutes les commandes acceptent les [options globales](/fr/cli/overview.md#options-globales) : `--json` (par défaut) /
> `--table`, `--verbose`, `--api-key <key>` et `--api-url <url>`. Vous pouvez aussi vous authentifier avec
> les variables d'environnement `SOME_API_KEY` et `SOME_API_URL`.

## support:list-tickets

Liste vos tickets de support.

```bash theme={null}
so-me support:list-tickets [options]
```

| Option | Description | Par défaut |
| - | - | - |
| `--page <number>` | Numéro de page | `1` |
| `--limit <number>` | Éléments par page | `20` |

```bash Exemples theme={null}
# Default JSON output
so-me support:list-tickets

# Table view
so-me support:list-tickets --table

# Paginate
so-me support:list-tickets --page 2 --limit 50

# Show only open high-priority tickets via jq
so-me support:list-tickets --limit 100 | jq '.data[] | select(.priority == "HIGH")'
```

## support:create-ticket

Crée un nouveau ticket de support. Les options `--subject` et `--message` sont obligatoires ; `--priority`
vaut `MEDIUM` par défaut si elle est omise.

```bash theme={null}
so-me support:create-ticket --subject <text> --message <text> [options]
```

| Option | Description | Par défaut |
| - | - | - |
| `--subject <text>` | Objet du ticket **(obligatoire)** | — |
| `--message <text>` | Message du ticket **(obligatoire)** | — |
| `--priority <level>` | Priorité : `LOW`, `MEDIUM` ou `HIGH` | `MEDIUM` |

```bash Exemples theme={null}
# Minimal ticket (defaults to MEDIUM priority)
so-me support:create-ticket \
  --subject "Cannot connect Instagram account" \
  --message "OAuth fails with an invalid redirect error after granting access."

# High-priority ticket
so-me support:create-ticket \
  --subject "Posts stuck in queue" \
  --message "All scheduled posts have been pending for 2 hours." \
  --priority HIGH

# Capture the new ticket ID for follow-up
TICKET_ID=$(so-me support:create-ticket \
  --subject "Billing question" \
  --message "I was charged twice this month." \
  --priority LOW | jq -r '.data.id')
echo "Created ticket $TICKET_ID"
```

## support:get-ticket

Récupère les détails et le statut d'un ticket de support.

```bash theme={null}
so-me support:get-ticket <id>
```

**id** `string` *required*

L'UUID du ticket (obtenu avec [`support:list-tickets`](#supportlist-tickets)).

```bash Exemples theme={null}
# Fetch a ticket by ID
so-me support:get-ticket 550e8400-e29b-41d4-a716-446655440000

# Table view
so-me support:get-ticket 550e8400-e29b-41d4-a716-446655440000 --table

# Show just the status
so-me support:get-ticket 550e8400-e29b-41d4-a716-446655440000 | jq -r '.data.status'
```

## support:send-message

Publie un message dans le fil d'un ticket existant. L'option `--message` est obligatoire.

```bash theme={null}
so-me support:send-message <id> --message <text>
```

**id** `string` *required*

L'UUID du ticket (obtenu avec [`support:list-tickets`](#supportlist-tickets)).

| Option | Description |
| - | - |
| `--message <text>` | Texte du message **(obligatoire)** |

```bash Exemples theme={null}
# Reply to a ticket
so-me support:send-message 550e8400-e29b-41d4-a716-446655440000 \
  --message "Thanks — the issue is resolved on my end now."

# Send a multi-line update
so-me support:send-message 550e8400-e29b-41d4-a716-446655440000 \
  --message "Still seeing the error.
Steps to reproduce:
1. Open the composer
2. Attach an image"
```

## support:list-messages

Liste tous les messages du fil d'un ticket.

```bash theme={null}
so-me support:list-messages <id>
```

**id** `string` *required*

L'UUID du ticket (obtenu avec [`support:list-tickets`](#supportlist-tickets)).

```bash Exemples theme={null}
# Read the full thread
so-me support:list-messages 550e8400-e29b-41d4-a716-446655440000

# Table view
so-me support:list-messages 550e8400-e29b-41d4-a716-446655440000 --table

# Print only message bodies in order
so-me support:list-messages 550e8400-e29b-41d4-a716-446655440000 \
  | jq -r '.data[] | "\(.createdAt)\t\(.message)"'
```


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