Accessing Help
Navigate to Help from the sidebar, or go to so-me.studio/help.Creating a support ticket
1
Open Help
Click Help in the sidebar to open the support center.
2
Start a conversation
Describe your issue or question. Attach screenshots or files if needed.
3
Get a response
Our support team responds in real-time via the in-app chat. You’ll see a notification when there’s a reply.
Features
- Real-time chat — Get instant responses from the support team
- File attachments — Share screenshots and files to help explain your issue
- Ticket history — View all your past support conversations
- Priority tracking — Tickets are prioritized based on urgency